Terms of service

Terms of Service

This website is operated by Pixcrown. These Terms of Service apply when you visit, browse, or purchase from our website. By using our website, you agree to follow these terms.

1. Business Information This website is operated by: Pixcrown Owner / Account Representative: Pritesh Hemant Mevawala 25 Navnidhi Raj Apartment, Nayapura, Kota, Rajasthan 324001, India Email: info.pixcrown@gmail.com Phone: +91 72081 26828 Website: https://pixcrown.com

2. Website Use By using this website, you agree that:

  • You will use the website only for lawful purposes
  • You will provide accurate order, billing, and shipping information
  • You will not misuse, damage, or interfere with the website
  • You will not use the website for fraudulent or unauthorized activity

We reserve the right to cancel orders or restrict access if we believe the website is being misused.

3. Product Information Pixcrown aims to provide accurate product descriptions, images, prices, and availability. Because some items are handmade or made with natural materials, small differences in color, size, texture, shape, pattern, or finish may occur. These variations are part of the product character and are not considered defects.

We do our best to keep information accurate, but we do not guarantee that all website content is always complete, current, or error-free.

4. Orders When you place an order, you agree that all information provided is accurate and complete. We reserve the right to accept, decline, cancel, or limit any order if there is a payment issue, stock issue, address issue, suspected fraud, pricing error, or other valid reason. If we cancel an order after payment, a refund will be issued to the original payment method within 7 business days.

5. Pricing and Payments Prices are shown on the website and may change without notice. Payments are processed through PayPal. Customers may pay using a PayPal account, debit card, or credit card through PayPal checkout, depending on PayPal availability in their country. Pixcrown does not store full card details on the website.

6. Shipping and Delivery Shipping information is provided in our Shipping Policy.

Current shipping details:

  • Handling time: 0 to 1 business day
  • Transit time: 3 to 6 business days
  • Estimated delivery time: 3 to 7 business days
  • Shipping cost: Included in the product price
  • Carrier: FedEx Express Worldwide or tracked equivalent

Delivery times are estimates and may be affected by customs, carrier delays, public holidays, or events outside our control.

7. Returns and Refunds Returns and refunds are handled according to our Return & Refund Policy.

Current return details:

  • Return window: 30 days
  • Refund processing time: 7 business days after approval
  • Return method: By mail
  • Return shipping cost: Paid by Pixcrown for defective, damaged, or incorrect items; customer responsibility for change-of-mind returns
  • Exchanges: Accepted
  • Restocking fee: None
  • Digital products: Non-refundable once accessed or downloaded, unless defective or not as described

8. Customs and Import Charges For international orders, customs duties, taxes, or import charges may apply depending on the destination country. These charges are the customer's responsibility where applicable.

9. Intellectual Property All website content, including text, images, logos, graphics, product descriptions, and design elements, belongs to Pixcrown or the respective content owners. You may not copy, reproduce, sell, or misuse website content without written permission.

10. Third-Party Services Our website may use third-party services such as Shopify, PayPal, shipping carriers, analytics tools, and other service providers. We are not responsible for third-party websites or services that are outside our control.

11. Limitation of Liability Pixcrown is not responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where required by applicable law. Nothing in these terms limits customer rights that cannot be excluded under applicable law.

12. Governing Law These Terms of Service are governed by the laws of India. Any dispute will be handled under applicable Indian law and jurisdiction, unless consumer protection laws in the customer's location require otherwise.

13. Changes to Terms We may update these Terms of Service from time to time. Updated terms will be posted on this page.

14. Contact Information For questions about these terms, contact: Pixcrown Email: info.pixcrown@gmail.com Phone: +91 72081 26828