Frequently Asked Questions

Frequently Asked Questions

Find answers to the most common questions about shopping with Pixcrown. If you need further help, feel free to contact us at info.pixcrown@gmail.com.

🛒 Orders

How do I place an order?

Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping details and complete payment through PayPal.

Can I cancel or modify my order after placing it?

Orders are processed quickly. If you need to cancel or modify your order, please contact us immediately at info.pixcrown@gmail.com or call +91 72081 26828. We will do our best to accommodate your request before the order is dispatched.

Will I receive an order confirmation?

Yes. After successful payment, you will receive an order confirmation email at the address provided during checkout. If you do not receive it within 24 hours, please check your spam folder or contact us.

💳 Payments

What payment methods do you accept?

We accept payments through PayPal only. Through PayPal checkout, you can pay using your PayPal account, debit card, or credit card. You do not need a PayPal account to pay by card — simply choose the guest checkout option.

Is my payment information secure?

Yes. All payments are processed through PayPal's secure, encrypted system. Pixcrown does not store or have access to your full card details.

What currency will I be charged in?

All orders are charged in USD (United States Dollar). Your bank may apply currency conversion fees if your account is in a different currency.

🚚 Shipping

Do you offer free shipping?

Yes! We offer free worldwide shipping on all orders.

How long does delivery take?

Estimated delivery time is 3 to 7 business days, which includes 0–1 business day handling time and 3–6 business days transit time.

Which carrier do you use?

We ship using FedEx Express Worldwide or another tracked shipping service where FedEx is not available.

Where do you ship from?

All orders are dispatched from Kota, Rajasthan, India.

Do you ship worldwide?

Yes, we ship to most countries worldwide. Available shipping destinations are shown at checkout. If your location is not serviceable, we will contact you by email.

How will I receive my tracking information?

After your order is shipped, tracking details will be sent to your email address. Please allow up to 24 hours for tracking to become active after dispatch.

What if my order is delayed?

Delivery times are estimates and may be affected by customs checks, carrier delays, weather, or public holidays. If your order is significantly delayed, please contact us and we will help you track it.

📦 Returns & Refunds

What is your return policy?

We offer a 30-day return policy. You have 30 days after receiving your order to request a return. Items must be unused, in original packaging, and in the same condition as received.

How do I start a return?

Contact us first at info.pixcrown@gmail.com before sending any item back. Please do not return items without prior approval.

Who pays for return shipping?

If the item is defective, damaged, or incorrect, we will cover the return shipping cost. For change-of-mind or unwanted returns, return shipping is the customer's responsibility.

How long does a refund take?

Once we receive and inspect your returned item, we will notify you of the approval. If approved, your refund will be processed to your original payment method within 7 business days.

Do you accept exchanges?

Yes, we accept exchanges within 30 days of delivery. Contact us at info.pixcrown@gmail.com to arrange an exchange.

Is there a restocking fee?

No, we do not charge any restocking fee.

🌍 Customs & Import

Will I have to pay customs or import duties?

For international orders, customs duties, import taxes, or local charges may apply depending on your destination country. These charges are the customer's responsibility. Pixcrown is not responsible for customs delays.

📞 Contact

How can I contact Pixcrown?

You can reach us through any of the following:

We aim to respond to all enquiries within 1 business day.